Privacy Policy

1. Who we are

Number1Residence ("we", "us") runs an online marketplace for shortlet apartments in Asaba, Delta State, Nigeria. This policy explains what personal data we collect, why, and your rights under the Nigeria Data Protection Act 2023.

2. Data we collect

• Account details: name, username, email address, phone number, password (stored encrypted) and optional profile photo, gender and address.
• Booking details: the apartments you book, dates, number of guests and messages related to the booking.
• Payment details: payments are processed by Paystack. We receive the payment reference, amount, status and payment channel. We do not receive or store your card details.
• Listing details (hosts): property address, photos, pricing and house rules.
• Technical data: IP address, browser type and session cookies needed to keep you signed in and protect forms.

3. How we use your data

• To create and manage your account.
• To process bookings, payments, cancellations and refunds.
• To share the details a guest and host need with each other (for example, the host's name and phone number with a confirmed guest).
• To send you notifications about your bookings and listings.
• To prevent fraud and keep the platform secure.
• To meet our legal and tax obligations.

4. Who we share it with

We share data only with: the other party to your booking; Paystack, to process payments; our hosting provider; and authorities where the law requires it. We do not sell your personal data.

5. How long we keep it

We keep your account data while your account is active. Booking and payment records are kept for as long as needed for accounting and legal purposes, after which they are deleted or anonymised.

6. Your rights

You can ask to access, correct or delete your personal data, object to its use, or withdraw consent at any time. You can update most details yourself on your profile page. For anything else, email hello@number1residence.com. You may also complain to the Nigeria Data Protection Commission.

7. Cookies

We use only essential cookies: a session cookie to keep you signed in and a security cookie to protect forms. We do not use advertising cookies.

8. Changes

We may update this policy. The date at the top shows when it last changed.